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Shipping & Returns

Shipping Policy

For the convenience of our customers, we offer UPS shipping methods for our United States customers, and USPS services for our international customers..

Refund & Return Policy

Due to all items are customized, we do not offer refunds on items purchased. In the unlikely event an error is made by Randall’s on a customized item, we will expedite the production and shipment of a replacement item.

A limited return/refund policy is applicable for all items (including those customizable). A customer may cancel an order that has not yet gone into production, and receive a full refund. If an item has already gone into production and/or has been shipped. Randall's will not refund the customized item.